From delivery preparation and operating training to parts and issue handling, FANTURO organizes support around the product, application and project location.
From pre-delivery preparation to spare-parts guidance and issue handling, support is coordinated according to the product, application and project location.
A continuous support path from the first operating requirement through long-term vehicle use.
Starting from your routes, operating conditions and priorities, we match the vehicle configuration and prepare the right level of support.
Request Service ↗Delivery preparation, training, spare-parts recommendations and issue handling are coordinated according to the specific product and operating scenario.
Project preparation can cover delivery documents, vehicle handover, operating guidance and routine inspection points.
Recommended spares, part identification, issue information and handling paths can be coordinated with the project.
For models supporting relevant functions, vehicle status, reminders, diagnostic information and operating data can help improve service response efficiency.
Digital capability is valuable when it shortens response time, identifies maintenance needs earlier and helps operating teams understand vehicle condition.
Support scope varies by country, product and cooperation model. Select a market area and submit project details to confirm the applicable support path.
Support is coordinated according to the target market, product configuration and the cooperation model agreed for the project.
For vehicle-specific or project-specific support, submit a service request directly.
Request Service ↗Request ServiceSubmit OnlineProvide the country, product model, serial number and issue details so the request can be routed to the relevant product, technical or service contact.
Training can cover vehicle handover, driving and operation, routine checks and maintenance points according to the product and project.
Parts support may include recommended spare-parts lists, part identification, order coordination and replacement guidance according to the product and project.
Where supported by the vehicle and project, digital service may include vehicle status, maintenance reminders, diagnostic information and operating data.
Prepare the product model, serial number, country, operating scenario, issue description and any available photos or videos.
